Kainos
Enabling Companies to Deliver Seamless Customer Experience

Implementing a Digital Transformation in a Public Sector is a difficult endeavour, with many concerns to address, digital transformations must be extensively researched, strategically planned, and led by inspiring leadership to yield successful results. Despite steadfast digital progress in public organisations even before the pandemic struck, there was seldom much focus on the utilisation of technology rather than digital transformation. Even as disastrous as the pandemic’s effect was, one positive note was the acceleration of a public sector’s digital adoption with an emphasis towards a ‘whole organization’ approach. Consequently, whether on a small or big scale, experiencing a digital transformation may be a challenging process for organisations to cope with. To this end, providing a strong brief, a defined aim, and the appropriate assistance to help clients realise their goals and success is Kainos. The company assists clients right from the initial stages to ensure the transformation process is cost effective and all timelines are met.

Kainos, which has over 30 years of experience working with national and municipal governments, recognised that, despite a strong desire to serve, many public sector organisations have obstacles when implementing change. Many of these challenges are the result of out-of-date IT infrastructures, legacy systems, and cumbersome processes that prevent residents from receiving the ease, speed, and comfort they expect from government tools and services. As a customer-centric firm, Kainos works closely with organisations to help them offer a fantastic customer experience while increasing efficiency and saving hundreds of millions of dollars in taxpayer money to reinvest in new public services.

Making it all possible is the company’s technological know-how staff who are completely committed to comprehend a client's organisational goals and assist them in achieving it. The team develops a long-term collaborative collaboration; from vision creation to go-live, it assists clients at every stage to generate meaningful impact from digital transformation. Kainos has a large and diversified workforce with cutting-edge skill sets. It provides customers with a team that is an optimal blend of abilities and specialisations for their unique project across critical areas.

Notably, with its capabilities in software design and engineering, Kainos can work alongside pre-existing architecture or completely redesign a client’s operation with a visionary design. An exemplar situation was when the company partnered with NHS Digital and NHSX to create the NHS app, enabling millions of patients to access health services quickly and easily. Adding on to its capabilities, Kainos also offers cloud solutions, AI, and automation to streamline complex processes in a public company. Kainos helps companies replace manual tasks with seamless workflows, substantially reducing costs and eliminating risks of human error owing to its automation and AI solutions. With its projects ranging from mass document processing to radical customer service redesigns, the company assisted the Welsh government by providing an AI solution to deliver grants to businesses challenged by Covid-19. As a result, Kainos enabled the Welsh government to process applications faster with more accuracy.

Furthermore, Kainos with its cloud solutions helps companies streamline services by upgrading platforms to the latest scalable technologies thereby greatly reducing costs, improving performances, and creating more positive customer experiences. The company has assisted the Pensions Regulator by migrating more than 300 servers, 70 applications, and complex firewalls, as well as highly sensitive customer data, to state-of-the-art cloud platforms, reducing hosting costs by 40 per cent. All of this is possible owing to its passion for solving complex digital puzzles, designing innovative platforms, and delivering excellent service to its clients. To this end, the company has helped transform more than 80 national public sector services and has been beneficial to millions.